Refund & Cancellation Policy

Last updated: 29 June 2026

This Refund & Cancellation Policy applies to purchases made through the PicMe app and this website ("Service"), operated by PicMe. Payments and refunds are processed by our reseller and Merchant of Record, Paddle.com.

1. Nature of the product

PicMe sells digital photo products — finished, edited image files delivered to you for download in the app. These are digital goods delivered electronically.

2. Refund eligibility

• If a technical problem prevents you from receiving or downloading your finished photo and we cannot resolve it, you are entitled to a full refund.
• If you were charged in error or an incorrect amount, you are entitled to a refund of the difference or the full amount.
• Requests made within 14 days of purchase where the digital file has not been successfully delivered/downloaded will be honored.

3. Exceptions

Because the product is a digital file generated and delivered to you, refunds may not be available once the finished photo has been successfully delivered and downloaded, except where required by applicable consumer-protection law or in the cases in Section 2. If you are unhappy, please contact us and we will try to make it right.

4. How to request a refund

Contact us at help@picme.kr with your order ID and the email used for purchase. You may also request support directly from Paddle via the receipt/billing email you received, or at paddle.net.

5. Processing

Approved refunds are issued to the original payment method. Refunds processed by Paddle typically appear within 5–10 business days, depending on your bank or card issuer.

6. Statutory rights

This policy does not limit any mandatory refund or withdrawal rights you may have under the consumer-protection laws of your country of residence.

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